Return & Refund Policy
Returns
We want you to be completely satisfied with your purchase. If you need to return an item, please contact us at priority.slnaturals@gmail.com within [7] days of receiving your order. To start a return:
- Contact Us: Email us at priority.slnaturals@gmail.com with your order number, name, and reason for the return.
- Receive Instructions: If your return is approved, we will send you a return shipping label and detailed instructions on how to send the item back to us.
Items returned without prior authorization will not be accepted.
Damages and issues
Please inspect your order upon receipt. If you find any defects, damage, or receive the wrong item, contact us immediately at priority.slnaturals@gmail.com or call us at (+92)307 087 7708. We will address the issue promptly.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Please note:
- Processing Time: It may take some time for your bank or credit card company to process and post the refund.
- Payment Methods: Currently, we offer Cash on Delivery (COD). We are working to introduce other payment options such as credit cards, JazzCash, EasyPaisa, and bank transfers.
Shipping
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Please note:
- Shipping Time: For Karachi orders, same-day shipment is available if the order is placed before [specific time]. For other locations, delivery typically takes 3-5 business days.
- Processing Time: We ship orders within 1-2 business days. Shipping times may vary based on location and other factors.
- Courier Partner: All deliveries are handled by TCS, our trusted courier partner.
Returns & Exchanges
We accept returns and exchanges only for items that are defective or damaged upon delivery. Ensure you have proof of purchase for any returns.
Cancellations
Orders can be canceled within 24 hours of purchase. Once an order has been dispatched, it cannot be canceled.
Returns & Exchanges
We accept returns and exchanges only for items that are defective or damaged upon delivery. Ensure you have proof of purchase for any returns.
Contact Us
For any questions or concerns regarding returns, refunds, or cancellations, please reach out to us at:
Contact us via our social media platforms for additional support.